Refund Policy

💫 Refund Policy

At Devine Me™, we’re committed to ensuring every customer has a positive experience with our products. Each item is crafted and packaged with care, and we stand behind the quality of everything we sell.

That said, we understand that sometimes things don’t go as planned. This policy explains when and how refunds or replacements may apply.

✅ Eligibility for Refunds or Replacements

We gladly offer a refund or replacement if:

  • The product arrives damaged, defective, or incorrect.

  • Your order is lost in transit and confirmed undelivered by the carrier.

  • You contact us within 14 days of delivery with valid proof (photo or video evidence).

If approved, we’ll process a replacement or refund to your original payment method within 5–10 business days.

🚫 Refunds Not Eligible

To protect our small business from misuse, refunds will not be issued for:

  • Change of mind or personal preference after the item has shipped or been used.

  • Customer damage or misuse (e.g., broken due to mishandling, wear and tear).

  • Claims made without photo/video evidence or after 14 days of receiving the order.

  • Items that have been used, worn, or altered in any way.

  • Digital products or downloads (if any) that have already been accessed.

We reserve the right to deny refunds that show signs of bad-faith or abusive refund behavior, such as repeated refund requests without valid reason.

🔁 Returns (If Applicable)

In rare cases where a return is approved:

  • The item must be unused and in original packaging.

  • The customer is responsible for return shipping costs unless the product arrived damaged or incorrect.

  • Once the return is received and inspected, we’ll notify you of the approval or rejection of your refund.

💌 How to Request a Refund or Replacement

Please email us at [your support email] with:

  1. Your full name and order number

  2. A brief description of the issue

  3. Clear photo or video evidence of the problem

Our support team will review your request within 2–3 business days and guide you through the next steps.

❤️ Our Promise

We value integrity and fairness on both sides. Our goal is to create a trustworthy, faith-driven shopping experience — one that treats every customer with care, while protecting our small business from bad-faith actions.

If you ever have questions or need help, please reach out. We’re here to make it right — and to serve you with honesty and grace.